Increase in Seasonal Illness: Wait Times May Be Longer

We are currently seeing an increase in patient visits at our Emergency Department (ED) and Urgent Care locations. This is due to an increase in typical seasonal illness as well as various respiratory illnesses in the community.

If your child is ill, please start with a phone call or visit to your child’s physician. He or she can help you determine the best next steps for care.

If your child’s physician suggests you head to Urgent Care, you can check wait times before you get there: TEXT “ccurgent” to 437411 or visit the Urgent Care information page.

Wait times for families are significantly longer than normal at all of our ED and Urgent Care locations. We are working as hard as we can to see kids in a timely manner, but need to ask for your patience and understanding during the next few weeks.

If you’re visiting one of our EDs, our staff will determine how urgent your child’s care is. We treat those with life-threatening issues first, but that does not mean that your child is not important! We will work as fast as we can to safely treat your child and those around you.

Please also prepare to be here for several hours. For either ED or Urgent Care, bring coloring books and crayons, books, small toys – anything you might need to help your child be comfortable while you wait.

We apologize for this inconvenience as we know lengthy wait times can be difficult, but hope you will not delay care because you may have to wait.

It is difficult to anticipate how long it will take for patient volumes to return to typical. I assure you, we are working behind the scenes to adjust where we can to help your family see a care provider as quickly as possible and we will continue to do that until illness activity returns to normal levels in our community. We thank you in advance for your patience.

Derek Wheeler, MD

About the Author: Derek Wheeler, MD

Derek Wheeler, MD, MMM, is the chief of staff at Cincinnati Children's.

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Comments

  1. Mary Hartman February 05, 21:36
    best care in the world at Cincinnati children's ... My son is 20 now, we saw the er for strep throat as a baby and toddler. Surgery on a needled lodged in his little foot, broken bones from sprouts in high school and always received the best care... Luck to have it a part of our city