Radiology

2018 Patient Experience Week Wrap-Up

Today ends our “Patient Experience Week” celebration, introduced by our previous post earlier in the week. All through the week the Radiology Department organized events and activities for our staff and faculty to enjoy. Our theme for this year was Hollywood, You’re a Star! This event was lead by Dianne Hater, patient advocate in our Quality Improvement and Compliance Division, with help from several Radiology employees.

All week our staff took on the challenge to be a “Patient Experience Star” for our patients and families. Challenges included walking families and visitors to their destinations instead of giving them directions as well as saying, “Good morning/afternoon/evening!” to ten people during the first hour of their shift.

Last Tuesday, we held the Patient Experience Event in our large conference room. We recognized all Patient Experience Award Nominees and announced the three winners! Staff were encouraged to stop by and pick up their PE nominees, enjoy popcorn and refreshments and enjoy a red carpet photo booth. The three winners were Barb Hagee, Tony Dandino and Melissa Cowles!

Photo: Patient Experience winners Tony Dandino and Melissa Cowles.

Photo: Barb Hagee accepting her award from her manager, Tonya Nicholas.

Photo: Guest speaker James Mary gave a lecture on “Communication: Why some people drive me nuts” for the Department.

Photo: Collections for donations to the Ronald McDonald House were placed all through the Department.

A big “THANK YOU!” goes out to all our Radiology staff and faculty for contributing to this year’s Patient Experience Week.

 
 

Glenn Miñano

About the Author: Glenn Miñano

Glenn Miñano is a media specialist in the Department of Radiology, providing graphic design, photography, printing, video services, and administration of the department’s online properties. His works have been published in several medical articles, such as the American Journal of Radiology and the American Institute of Ultrasound. He has been providing these services to the Radiology Department since 1996.

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