Improving the Patient Experience: Scheduling and Registration
In the Radiology department at Cincinnati Children’s, we are always striving to improve the experience that your child and your family have during the scheduling process, registration process, wait time in our department, and time spent during the imaging study. We value your time and work closely with our scheduling team and our front-line registration staff to streamline our processes and help ensure your time with us is well spent.
Our newly renovated waiting room was designed to improve the registration process and give patients and families multiple opportunities to occupy their time while they’re waiting. Family representatives on the Radiology Family Centered Care Committee and our hospital Family Advisory Board were involved in each step of the planning of the new waiting room, and they presented many good ideas that were incorporated into the final design. For example, early designs of the new room removed the fish aquarium; the family representatives on the committees felt strongly that the aquarium was one of the most enjoyable and calming child distractions in our waiting room. We listened, and thus we have a beautiful new salt water aquarium that many patients and family members enjoy each and every day. We also now have a quiet area for families, an activity area with iPads, coloring stations and an interactive video floor display. A computer area designed specifically for adults to learn more about their child’s procedures and radiology was also made available.
In radiology, we not only have highly competent imaging technologists, specifically trained to care for your child, we also have child life specialists who help children cope and better understand the steps involved in some of our more complicated procedures. In addition, we have a patient family advocate who is dedicated to helping with scheduling issues and communicating with families regarding wait times and the multitude of resources available outside of our department.
Contributed by Dr. Bernadette L. Koch and edited by Tim O’Connor.