You are a Patient Experience Star
Patient Experience Week is an annual event, initially started by the Beryl Institute (a global community of practice dedicated to improving the patient experience through collaboration and shared knowledge). During this week, hospitals across the nation take added time to honor not only patients, but also employees, and focus on the impact that employees have on the patient and family experience. This year, Patient Experience Week is April 22-26. In the Department of Radiology, we will remind our employees of how thankful we are for all that they do to connect with our patients and families, and ultimately give them the best experience possible.
Events this week will include sharing peer-nominated patient experience awards and a day with treats and activities for our employees. We will also have a patient experience challenge for our front line staff each day, and play to win patient experience word puzzles. As in our most recent years, we will have another “give back” opportunity for employees to donate needed items to the Ronald McDonald House.
For our patients undergoing imaging studies, we will have special activities in our waiting room, including a theme-based photo booth, a dog therapy visit, and patient experience color pages. It should be a fun time for them.
Finally, we are excited to announce that the guest speaker for our employee Lunch and Learn this year will be Samuel Hanke, MD MS, Pediatric Cardiologist and Chief Patient Experience Officer at Cincinnati Children’s, the title of his presentation will be “Patient Family Experience: the Growing Continuum of Care.”
Contributed by Dr. Bernadette Koch and edited by Glenn Miñano, BFA.