Enjoying the Results of Our Patient Experience Efforts

Patient ExperienceĀ is a program set forth byĀ Cincinnati Children’sĀ Radiology DepartmentĀ to investigate and put into effect ways to make our patientsā andĀ their familiesāĀ visit outcomes better. Implemented by ourĀ Quality Improvement and Compliance DivisionĀ (QI),Ā the program seeksĀ to improve overall patient and family experiences. Itās notĀ just about the type of careĀ childrenĀ receive, but how they feel when they are here andĀ how we canĀ make it better. Examples of these implementationsĀ includeĀ redesigning ourĀ waiting room area, having our staff introduce themselves when they come and greet our patients,Ā andĀ escorting our patients back when their exam is completed.Ā
It’s good to know that all our efforts have yielded good results. Here is an update on January’s Radiology Patient Experience data and December’s testimonials from our patients and families.Ā
How are we doing?
In December,Ā 92.3%Ā of the 297 families surveyed gave Radiology a score of 9 or 10 forĀ āOverall rating of the facility.āĀ
December Survey Comments
- āI believe his name was Matt. He was so welcoming, which I’ve seen a lack ofĀ atĀ other places during the pandemic. He offered to carry my diaper bag and coat into the exam room as I had my hands full with my infant. His attitude was so positive- even helped put her coat on. Best medical experience I’ve had recently.āĀ
- āMichelle M our tech was excellent. She went above and beyond to make sure all our concerns with our son’s pain were addressed. She walked us back to the waiting room and walked myĀ husband to the lab to make sure our son’s sample was processed. We appreciate the extra time she took with our son and how comfortable she made us all throughout the process.āĀ
- āMy son J is a wild boy, and he actually was calm enough to walk to his procedure and play with bubbles on the way there! He has never, ever been able to do that. The staff are all so incredibly warm and friendly. It didn’t even feel like a hospital environment.āĀ
- āThe radiologistĀ [tech]Ā was great with my son. He was very down to earth. When we left my 12Ā yoĀ said that “he was a cool guy.“Ā
- āThe radiology technician was really good at explaining the procedure and the doctor seemed very knowledgeable.āĀ
- āI have been impressed with the hospital from day 1. We come from a region with subpar medical care. I was desperate for answers, and the proficiency we were met with is extraordinary care. So much, it made me cry and gave me hope. I have all the faith in the world in Cincinnati Children’s Hospital.Ā āĀ
- āOur nurse Melissa was incredibly kind and helpful. She was efficient and helped us complete the procedure without sedation. She made our experience great. We also appreciated thatĀ Dr. ColeyĀ took a minute to read our CT and reassure us so that we didn’t spend the weekend worrying.āĀ
- āKathy the nurse was so thorough with her explanation as was my son’s anesthesiologist (sorry I can’t remember his name). They were calm and patient and took as much care of the parents as they did our child.āĀ
- āThis was honestly the best children’s hospital I’ve been to. We’ve struggled to get answers fromĀ [redacted]Ā for a year with no clear answer &Ā CinciĀ Children’s has put our minds at ease and helped us in a way I never thought possible! Thank you so much, I will always come to CincinnatiĀ Children’s for all my children’s needs.āĀ
- āOur radiologist was amazing! Abbey was so sweet and friendly and made my daughterĀ feelĀ very calm and comfortable! She made the CT experience easy and it wasn’t scary or nerve wracking at all for her! Before we even knew it began it was over! She was incredible! I highly recommend her, especially for children who may come in nervous or worried. Wonderful experience as always! We are at Children’s a lot as my child hasĀ epilepsy and they never disappoint!āĀ
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