Video Visits: A New Way to Connect With a Pediatric Expert

Mom and son on video visit with a pediatric expert.

Families in Ohio, Kentucky and Indiana can now have a video visit with a pediatric expert if a child has a minor illness or injury. CincyKids Health Connect gives parents access to a pediatric nurse practitioner from the comfort of home, using either a smart phone or computer.

We recognize that coming to the medical center for care can be stressful and time-consuming. With 24/7 video visits, our providers meet families where they are, in a safe and effective way that alleviates much of the stress.

It’s a great option for those times when your regular provider isn’t available, and you need a quick answer.

So how does it work?

You don’t need an appointment – you don’t even need to leave your house. You just need to be in Ohio, Kentucky or Indiana at the time of service and have access to a computer or smartphone so you can see and talk with the provider and she or he can see and talk with you and your child.

When is a video visit a good option?

A provider can evaluate minor illnesses and injuries with symptoms such as: bites (animal, human, insect), cough, congestion, runny nose, eye infections, arm or leg pain after an injury, fever (kids ages 2+), flu-like symptoms, head injury without loss of consciousness, rashes and skin infections, vomiting, diarrhea and constipation.

A video visit won’t be the right care for every instance. Your child’s pediatrician or nurse practitioner should always be your first choice for care if she or he is available. Your regular provider knows your child and your family’s medical history best. If you choose a video visit, we will share the visit information with your provider for your child’s record. You can look up your physician or NP by last name or practice name when you register.

You can find additional information about when and when NOT to choose a video visit here. You may be instructed to seek immediate in-person care in some situations.

If the patient is experiencing something life threatening, call 911 immediately.

How much does a video visit cost?

The minor illnesses and injuries visits cost $49, and you pay at the time of service with a credit or debit card. This can include your HSA or FSA card so long as the card has a Visa or Mastercard logo. If our provider determines that you need immediate in-person care, you will not be charged for your virtual visit.

With a new delivery of care, we know parents have lots of questions. Click here to see the full collection of FAQ’s.

Our team is thrilled to be able to offer virtual access to care for patients and families.

As a clinical leader in emergency medicine at Cincinnati Children’s, I am excited to see our talented nurse practitioners lead this new model of virtual care. Our team of physicians and nurse practitioners worked together to plan this new care model and we are excited to add this to our range of services for acutely ill and injured children. We are committed to providing high quality care for children and families throughout the region when the need arises. -Scott D. Reeves, MD, Senior Clinical Director, Emergency Medicine

We recognize that it is new and may seem unusual, but the next time you need to see a pediatric expert quickly, we encourage you to consider CincyKids Health Connect and our team, to help your kiddo get back to feeling his or her best.

The app is available for download now. Be prepared for the unexpected, download the app today. Download on the App Store. Download on Google Play.



Michelle Widecan, DNP, APRN, CPNP

About the Author: Michelle Widecan, DNP, APRN, CPNP

Michelle is a nurse practitioner and clinical manager in Emergency Medicine at Cincinnati Children's.

Write a comment


  1. Trenee February 05, 19:13
    Having the title “doctor “ which may be earned with little to no additional clinical training does not make you an expert. The person who has attended medical school followed by a 3 year clinical program which consists of more than 60 hours per week with exclusive focus on pediatrics is the expert. The only people who do that are pediatricians. Even if a nurse worked in pediatrics, they will not have learned to the same depth as a fully trained pediatrician. Until they can meet the same standards as a pediatrician including testing by the American Board of Pediatrics, please stop calling these nurses the experts.
    • Michelle Widecan, DNP, APRN, CPNP
      Michelle Widecan, DNP, APRN, CPNP Author February 12, 12:22
      Thank you for your feedback. I respectfully disagree with your opinion on this matter. My pediatric nurse practitioner colleagues and I are indeed experts in pediatric care and offer specific experience and knowledge in common illness and injuries that impact children. Pediatricians are certainly experts as well. At Cincinnati Children’s, we all work together to ensure each patient receives high quality, compassionate medical care. I am proud to be part of the Cincinnati Children’s team and look forward to meeting families who value our role in their care. I encourage you to choose care that makes sense for your family.
  2. Quality over convenience February 05, 19:15
    Please make sure your first question to the parent is, “have you called your child’s pediatrician about this issue?” Being a Children’s Hospital, surely you value promoting the importance of the medical home. I’m fact, pediatricians in your area offer telemedicine visits to their families.
    • Kate Setter
      Kate Setter February 06, 15:45
      Thank you for your feedback. We always encourage families to have a medical home and seek care there first.
  3. Mary February 06, 11:47
    Is there a way to see a physician with the video instead of an NP? This would be awesome but my kid can’t see NPs.
    • Michelle Widecan, DNP, APRN, CPNP
      Michelle Widecan, DNP, APRN, CPNP Author February 12, 11:46
      Hi Mary - For Minor Illness and Injury visits, patients will see a nurse practitioner who has extensive training and experience in pediatric emergency care. If this is not the care you desire, we recommend you coordinate with your primary care physician.