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How We Do It
June 2023 Radiology Patient Experience Update
15
Jun 2023
June 2023 Radiology Patient Experience Update
How are we doing? In April, 93.5% of families surveyed gave the radiology department a positive score for “Overall rating of facility.” In May, that rating was 92.2%. This exceeds the FY23 Goal of 92.0% positive!! The FY23 Goal is 92.0% Family Feedback Quality and Improvement Division, author & contributor; Glenn Miñano, BFA, editor; Meredith
By: Glenn Miñano | 0
How We Do It
March Radiology Patient Experience Update
07
Apr 2023
March Radiology Patient Experience Update
How are we doing? In February, 92.4% of the 328 families surveyed gave Radiology a positive score for “overall rating of facility.” This exceeds our Patient Experience Goal of 92%! The FY23 Goal is 92.0% What are K-Cards? The Patient Experience (PE) team uses an observational tool called K-Cards. (The “K” in K-Cards comes from the
By: Glenn Miñano | 0
Radiology
<strong>January 2023</strong> Radiology Patient Experience Update 
02
Feb 2023
January 2023 Radiology Patient Experience Update 
In December 93.7% of the 286 families surveyed gave Radiology a positive score for ‘Overall rating of facility’ The FY23 Goal is 92%. In December, 96% of survey comments were positive. Cincinnati Children's Hospital deserves a five stars out of five stars.
By: Glenn Miñano | 0
Radiology
October Radiology Patient Experience Update 2022
14
Nov 2022
October Radiology Patient Experience Update 2022
In September 90.7% of the 335 families surveyed gave Radiology a positive score for “Overall rating of facility.”
By: Glenn Miñano | 0
Radiology
May 2022 Radiology Patient Experience Update
19
May 2022
May 2022 Radiology Patient Experience Update
How are we doing? In April, 95.8 % of the 356 families surveyed gave us a 9 or 10 for “Overall rating of facility.”  This is our highest PE score to date!  The Radiology FY22 PE Goal is 92.0% 9/10s for “Overall Rating.”  Family Feedback  My child had an amazing time even though he was
By: Glenn Miñano | 0
Radiology
April Radiology Patient Experience Update
27
Apr 2022
April Radiology Patient Experience Update
How are we doing?  In March, 93.4% of the 424 families surveyed gave us a 9 or 10 for “Overall rating of facility.”  This is our 2nd Highest Patient Experience score to date!!     The Radiology FY22 PE Goal is 92.0% 9/10s for “Overall Rating”  Family Feedback Our X-ray tech was absolutely wonderful. She went
By: Glenn Miñano | 0
How We Do It
March Radiology Patient Experience Update
15
Mar 2022
March Radiology Patient Experience Update
How are we doing?  In February, 92.2 % of the 295 families surveyed gave us a 9 or 10 for “Overall rating of facility”  This exceeds our Radiology FY22 PE Goal of 92.0% 9/10s for “Overall Rating”  What’s new?  Parents voice appreciation for asking about worries and concerns.  The goal for our latest Patient Experience
By: Glenn Miñano | 0
Radiology
Renee Krebs named Family Recognition Award winner !
22
Oct 2021
Renee Krebs named Family Recognition Award winner !
The feedback we receive through the patient satisfaction survey is an important part of our quality improvement process. Patient satisfaction data helps us determine areas in need of improvement. It also tells us what we are doing well. Through open-ended survey questions, families have an opportunity to tell us more about their experience and to recognize staff involved
By: Glenn Miñano | 0
Patient Stories
August Patient Experience Update 2021
22
Sep 2021
August Patient Experience Update 2021
Patient Experience is a program set forth by Cincinnati Children’s Radiology Department to investigate and put into effect ways to make our patients’ and their families’ visit outcomes better. Implemented by our Quality Improvement and Compliance Division (QI), the program seeks to improve overall patient and family experiences. It’s not just about the type of care children receive, but also how they feel
By: Glenn Miñano | 0
Radiology
 

21
Jul 2021
June Patient Experience Update
Patient Experience is a program set forth by Cincinnati Children’s Radiology Department to investigate and put into effect ways to make our patients’ and their families’ visit outcomes better. Implemented by our Quality Improvement and Compliance Division (QI), the program seeks to improve overall patient and family experiences. It is not just about the type of care children receive, but also about how they feel
By: Glenn Miñano | 0
Radiology
Enjoying the Results of Our Patient Experience Efforts
03
Feb 2021
Enjoying the Results of Our Patient Experience Efforts
Patient Experience is a program set forth by Cincinnati Children’s Radiology Department to investigate and put into effect ways to make our patients’ and their families’ visit outcomes better. Implemented by our Quality Improvement and Compliance Division (QI), the program seeks to improve overall patient and family experiences. It’s not just about the type of care children receive, but how they feel when they are here and how we
By: Glenn Miñano | 0
Patient Stories
Ten Years Later And They Still Remember
29
Mar 2018
Ten Years Later And They Still Remember
Today I am honored to share a story from my colleague, Tiffany Lang, a radiology technologist who works at our Burnet Campus. Over 10 years ago, I was working on a Sunday when I was called to the Emergency Department to take x-ray pictures of a 2-year-old little boy who was a victim of an
By: Catherine Leopard | 1
Patient Family Experience
Champions Share New Year’s Wishes
31
Dec 2015
Champions Share New Year’s Wishes
Happy New Year from our Cincinnati Children's Champions families to yours! Six patients and their parents tell us what they're most excited about in 2016.
By: Cincinnati Children's Social Media Team | 1
Radiology
Radiology’s Top Ten Blogs for 2015
30
Dec 2015
Radiology’s Top Ten Blogs for 2015
What were our top ten blog posts of the year? Read on for the rankings!
By: Tony Dandino | 0
Patient Family Experience
A Familiar Place
22
Jan 2015
A Familiar Place
What was once a very scary and confusing place is now a familiar and comforting place for me and my family. “I know this place like the back of my hand,” my 15-year-old daughter Andi said after telling me where the closest water fountain was at Cincinnati Children’s main campus. I giggled and reflected on the
By: Gina Stegner | 0
How We Do It
Difficult News
16
Jul 2014
Difficult News
Sometimes radiologists are the bearers of bad news. If our imaging reveals something serious, we have a duty to tell you what’s going on. In situations like these, one person is assigned as an advocate to help you and your family. The radiologist and advocate first speak with your doctor to discuss the results of the study
By: Sarah Kaupp | 0
Meet The Team
My Difficult News
16
Jul 2014
My Difficult News
No one wants to hear bad news. There’s nothing worse on the face of the planet than to hear that there is something seriously wrong with your child. I know this feeling all too well. When my daughter was just 11 days old, she was diagnosed with cystic fibrosis, a fatal genetic disease. On that
By: Sarah Kaupp | 3
Radiology
Patient and Family Advocate: Your advocate for a great experience
14
Jul 2014
Patient and Family Advocate: Your advocate for a great experience
It’s normal for families who visit our department to have concerns before, during, and after their child’s imaging test. That’s why there’s a Radiology Patient and Family Advocate available to you and your family. She’s there to listen and respond to your questions, facilitate communication between your family and the Radiology and Anesthesia staff, offer supportive resources, and provide timely updates.
By: Chris Alsip | 0
Patient Stories
Patient Experience with Radiology’s Amy Winer
11
Jul 2014
Patient Experience with Radiology’s Amy Winer
When Cincinnati Children’s own Ultrasound Technologist Amy Winer needed to bring her son in for a CT scan, a child life specialist prepared her for what to expect. You can take advantage of the same special services for your child. Call our child life specialists today at 513-636-8034.
By: Glenn Miñano | 0

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